HP Officejet/Officejet Pro Release Notes
For Microsoft® Windows® 2000, Windows® XP, Windows Vista®, and Windows 7
This document contains late-breaking notes, troubleshooting tips, and other useful information that may not be available in any other areas of the software or the documentation.
TOPICS
1. Windows 7 Information
2. Installation and Uninstallation Issues
3. Other Known Issues
4. HP All-in-One Issues
5. Known Issues with Specific Software Programs
6. Getting More Information
7. Legal Statements
1. Windows 7 Information
Note: For the most current information, visit www.hp.com/go/windows7.
Using Windows 7
Some of the operating system tasks have changed with Windows 7. The following Windows 7 tasks pertain to printer management.
To make the HP device the default printer
1. On the Windows taskbar, click Start, and then click Devices and Printers.
2. Under Printers and Faxes, right-click the appropriate HP printer icon, and then click Set as default printer.
To stop a print job
1. On the Windows taskbar, click Start, and then click Devices and Printers.
2. Under Printers and Faxes, double-click the appropriate HP printer icon.
Tip: You can also double-click the printer icon in the Windows taskbar. Select the print job you want to cancel.
3. On the Document menu, click Cancel. (It can take a few moments for the print job to be cancelled.)
To uninstall software
1. On the Windows taskbar, click Start, and then click Control Panel.
2. Under Programs, click Uninstall a program.
Upgrading to Windows 7
If you upgrade from an earlier Windows operating system to Windows 7, some features from your previous operating system may not be available. More detailed information is available online: www.hp.com/go/windows7.
2. Installation and Uninstallation Issues
Do not turn off device or unplug cables when setup program is running during hardware-first installation
If you have connected the USB cable and turned on the device, do not turn off the device or unplug the cable when the setup program is running. If you do so, the setup program will not go to completion.
No device icon created after USB installation
If you have connected the device to your computer via a USB cable, ensure that the cable is properly connected and the device is turned on. Restart your system if necessary.
If the system still cannot detect the device, insert the HP software CD in the CD drive, click Uninstall. After the uninstaller finishes, restart your computer, and re-install the software.
Reboot is required after installation on some Windows systems
When prompted, please reboot your system after installation.
If you do not restart the system, you may not be able to print and some applications may not function properly. This is because the setup program might need to upgrade files already installed on your computer but that are currently being used. These activities require the system to be restarted.
Installation through network fails to locate certain files on some Windows systems
If you are installing the device through the network and the network path that you provided (when prompted) is very long, installation will fail to locate some installation files.
This is a limitation of the operating system. It can support only a limited number of characters in the full path (including filename) that you specify.
To resolve this, map to the network drive if you have not already done so. Or find out if the files are available on a network drive that has a shorter path; check with your network administrator.
Installation and using the software on a computer running firewall software
If you are having problems, such as:
· Printer not found when installing HP software
· Unable to print, print job stuck in queue or printer goes offline
· Scan communication errors or scanner busy messages
· Unable to see printer status on your computer
The firewall might be preventing your HP device from notifying computers on your network where it can be found. If the HP software cannot find the HP device during installation (and you know the HP device is on the network), or you have already successfully installed HP software and experience problems, visit http://www.hp.com/support.
Using the System Restore option on a computer running Windows Vista or Windows 7
If you are using the System Restore option on a computer running Windows Vista or Windows 7, installation might take more hard-disk space than what HP has specified. For more information about using System Restore, see the documentation and online Help available with Windows.
Adding new devices after installing the software
After you successfully install the software on your computer using the installer, complete the following steps to add additional devices that will be using the same software:
1. Close any running applications.
2. On the Windows taskbar, click Start, select Programs or All Programs, select HP, select the folder for the HP device, and then click Add A Device.
3. Follow the onscreen instructions.
Windows 2000 and Windows XP x64 support
For Windows 2000 and XP x64, only printer drivers, scan drivers, and the Toolbox are available. Also, a printer folder is not created in the Windows Start menu, and a removable drive for the memory cards is not available.
Installing 64 bit printer drivers
Windows XP Professional x64 Edition supports two 64-bit architectures. One is based on Explicitly Parallel Instruction Computing (EPIC), and supports the Intel® Itanium® processor family. The other is based on 64-bit extensions to the x86 instruction set, and supports both AMD64 and Intel Xeon with Intel Extended Memory 64 Technology (EM64T).
This product supports only the AMD64 x86 platform.
Digital Imaging Monitor icon unavailable after uninstalling
After uninstalling some HP device software components, the Digital Imaging Monitor icon in the tray in the right corner of the desktop is not available.
Note: If you reinstall these software components, the Digital Imaging Monitor icon is available again.
3. Other Known Issues
Printing handouts
If you try printing a document containing pages in portrait as well as landscape orientation, using the Handout feature, then you may get unexpected results. We recommend that you avoid using the Handout feature to print such documents.
Bold, colored text doesn’t print properly in Windows 2000
When printing from a computer running Windows 2000, some Asian fonts that are both bold and colored do not print properly. To print these fonts properly, convert the fonts to curves or graphics or create a PDF file of the document in which the fonts are not embedded, and then print the document.
Unable to print in Windows XP x64
If unable to print from a computer running Windows XP x64 without Service Pack 1 or with older versions of Service Pack 1 (such as builds 1635 and 1850), update the computer to the most current Service Pack. For more information, visit http://www.microsoft.com/.
Opening the Toolbox in Windows 2000 and Windows XP x64
To open the Toolbox on a computer running Windows 2000 or Windows XP x64, complete the following steps:
1. Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click Printers.
2. Right-click the printer icon, and then click Printing Preferences.
3. On the Features tab, click Printer Services.
4. HP All-in-One issues
Scanning items at high resolution
When scanning large items at high resolution (such as 2400 dpi), the scanning process can take a long time to complete and the file size of the scan created can become very large (sometimes over 2 GB). As a result, the HP scanning software is often unable to process the files.
When scanning large items, use the optimal scanning resolution recommended by the software. Use 2400 dpi only for scanning slides and negatives.
Scan box cropped in the scan preview
When scanning some photos and images, the scan box displayed in the preview is cropped so that the entire preview image is not shown. Accepting this preview causes the final scanned image to be cropped.
To prevent cropping, manually enlarge the scan area.
Message about initialization/communication error appears during scanning
If a message appears on your computer during scanning about the device not being initialized or experiencing a communication error, turn off the scanning software, turn off the device, turn the device back on again, and then scan again. If the message appears again, try turning off both the device and your computer, turning them both back on, and then scanning again.
Unable to start scanning a document using the Scanners and Cameras dialog box
In Windows XP, you can start scanning a document by double-clicking the device icon in the Scanners and Cameras dialog box (available from the Control Panel in Windows). If double-clicking the icon does not start the scanning process, restart the product and try again.
Windows Vista does not allow you to start scanning a document by double-clicking the device icon in the Scanners and Cameras dialog box.
Inaccuracies in time stamp in fax logs retrieved using the HP software
When you retrieve the fax log from the HP software on your computer, the time stamp for faxes might not always reflect the accurate time for your local time zone. In addition, the default filename of faxes archived using the HP Fax to PC software (which includes a time stamp) might also be affected. For a fax log with correct time stamps, print the fax log from the device control panel.
Problems when scanning from the device’s control panel
If you encounter problems scanning from the device’s control panel using the Scan button, complete the following steps to diagnose and solve the problems:
1. From your computer, try printing a document using the device.
If you can print the document successfully, go to step 2.
- Or -
If you cannot print the document and if you are using an Ethernet or USB cable, use a different cable, and then try scanning again.
Note: If you still cannot scan or print after replacing the cable, contact HP.
2. Download the scanning shortcuts to the device:
a. Open the HP Solution Center.
• Double-click the HP Solution Center icon on the desktop
- Or -
• On the Windows taskbar, click Start, select Programs or All Programs, select HP, select the folder for the HP device, and then click HP Solution Center.
b. Click Settings, and then click Scan to… setup.
c. Follow the onscreen instructions in the wizard to download the scanning shortcuts to the device.
5. Known Issues with Specific Software Programs
Microsoft Internet Explorer 8.0
When using an administrator account other than the one provided in Windows 7 (64-bit), you are unable to print Web pages from Internet Explorer 8.0 (64-bit version). To print, try one of the following solutions:
1. Log on to the computer using the built-in administrator account.
2. Change the User Account Control (UAC) level to the lowest level (level 1).
3. Use Internet Explorer 8 (32-bit version), which is also provided on computers running Windows 7 (64-bit version).
For more information about setting up and using user accounts, see the documentation and online Help available with Windows.
Microsoft Office 2003
When you print a JPEG image from an Office 2003 document on a computer running Windows XP, two images get printed on the printout.
To resolve this, download and install the update from Microsoft:
http://support.microsoft.com/default.aspx?scid=kb;en-us;843284
Microsoft Office Picture Manager
When trying to print using Office Picture Manager, the program stalls at the dialog box containing the “Please Wait” progress bar.
For more information, visit Microsoft’s Web site:
http://support.microsoft.com/kb/942914
Microsoft Works 8
After clicking the File menu, and then clicking Print in Microsoft Works 8 Spreadsheet and Works 8 Database, the program displays an "Out of Memory" dialog box.
To solve this problem, download and install the update from Microsoft:
http://www.microsoft.com/products/works/downloads.mspx#Works8SpreadsheetDatabasePrintingUpdate
Microsoft Windows Live Photo Gallery 2009
When printing an image using Windows Live Photo Gallery 2009 on a computer running Windows Vista (64-bit), the software becomes unresponsive. To print successfully, do not open the printer properties or preferences from the printer driver. Instead, change any settings from the software program that you are using.
Corel® Paint Shop Pro X and Paint Shop Pro X2
When printing documents from Corel Paint Shop Pro X or Paint Shop Pro X2 on a computer running Windows 7, the product ejects blank pages instead of printing the document.
CorelDRAW Graphic Suite X4
When printing from CorelDRAW Graphic Suite X4, some options in the printer driver (such as number of copies show print preview, two-sided printing, pages per sheet, and poster printing) appear to be set in the printer driver but, actually, do not function properly,
Adobe® Acrobat® 7.0
When you print a PDF document in Acrobat 7.0 using a resolution of 600 dpi or higher, text boxes are missing from the printout. To successfully print documents in Acrobat 7.0, change the resolution to 300 dpi.
Intuit Quicken Home & Business 2008
When printing Calendar Details in Quicken Home & Business 2008 on a computer running Windows Vista, pages are not printed properly. Instead, the first page is printed, then half of the second page, and then the first page is printed repeatedly. This problem occurs when printing on many types of photo paper while using the Best or Normal quality settings in the printer driver.
To successfully print, try using a different type of paper or choosing a different quality setting.
Also, try turning off bidirectional support:
1. Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click Printers.
2. Right-click the icon for the product, and then click Properties.
3. On the Ports tab, clear the Enable bidirectional support checkbox.
Opera
When using the Opera Web browser (version 9.63 or 9.64), a message appears, stating that the product cannot print if the Selection option in the Print Range part of the printer driver is selected. To print, print the entire Web page instead.
6. Getting More Information
Setup Poster:
Contains easy-to-follow illustrations to set up your device.
User Guide:
Provides information on the following topics:
· Troubleshooting information
· Important safety notices and regulatory information
· Information about supported printing supplies
· Detailed user instructions
The guide is available on your computer after you install the software-either from the HP Solution Center Software (Windows). (To view the guide, your computer must be running Microsoft Windows and Internet Explorer version 4.01 or greater.)
Web site:
http://www.hp.com/support/ links to the HP Support Web site for the latest software, product, operating system, support, and other information.
7. Legal Statements
Trademark notices
Adobe and Acrobat are trademarks of Adobe Systems Incorporated.
Corel is a trademark or registered trademark of Corel Corporation or Corel Corporation Limited.
Intel, Itanium, and Intel Itanium are trademarks of Intel Corporation in the U.S. and other countries.
Microsoft, Windows, Windows XP, Windows Vista and Windows 7 are U.S.-registered trademarks of Microsoft Corporation.
Copyright
© 2009 Copyright Hewlett-Packard Development Company, L.P.
Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws.
The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.